- Microsoft is withdrawing the AI Builder credits that come seeded with Power Platform and Dynamics licences on 1 November 2026, and new customers can no longer buy the capacity add-on. The AI layer planned for the sales process was costed against an entitlement that expires, so it needed re-pricing whatever it ended up being built on.
- The comparison was made on the work the process actually runs, which is drafting and content checking rather than prediction. At current volume the cost gap between the options is small enough that it should not decide anything, so the decision had to rest somewhere else.
- It rested on where the instructions live. A prompt held inside the platform never appears in a diff or a pull request, so nothing detects when it drifts. A prompt held as a file in the repository reviews like the rest of the code.
- Predictive deal scoring stays out of scope. It needs a fitted model and enough closed history to fit one on, which is a data question rather than a model question.
Choosing what runs the AI layer in the CRM sales process
Microsoft is withdrawing the AI Builder credits that come seeded with Power Platform and Dynamics licences on 1 November 2026, and new customers can no longer buy the capacity add-on. The AI layer planned for the sales process was costed against an entitlement that expires, so it needed re-pricing whatever it ended up being built […]
In this series · Part 12 of 34
1Dynamics 365 CRM: API integration + change-control repo2Dynamics 365 CRM: Last Contact Engagement tracking on Accounts3Turning a sales-intelligence export into a clean CRM data model4Dynamics 365 CRM: contacts inherit their company’s website, and emails timestamp by send time5Your SEO health now lives as a dashboard inside the CRM6Contact form duplicate detection now reads the request, not just the address7Marketing list members now show engagement and account fit8Campaign responses now create leads behind a confirmation step9Three CRM automations passed their tests without running the code that had just changed10A signature defect that three mailboxes agreed was not there11Asking whether a partner is involved, instead of inferring it12Choosing what runs the AI layer in the CRM sales process13A read-only CRM endpoint for scoring outside the desktop14Why a corrected email signature kept sending the old one15Two local dependencies, and only one was obvious16Filing a generated document to the record automatically17The rehearsal that guards every process change had been failing silently18An email step in the sales process can now be excused, not only sent19A one to one email from a lead left the engagement record blank20One meeting that served two process steps, recorded as two21A setting that stored correctly, read back correctly, and was never in force22Generating a product catalogue from one canonical file23Three date fields that existed on every row, and had never once been written24Unused, unreferenced, and still not safe to delete25A measure that could not record early26A sales automation that runs as itself, not as an administrator27A stage change that was refused, and reported as a success28An Email Validation Gate for Campaign Sends in the Authgnosis CRM29Marketing List Membership and Campaign Frequency Caps in the Authgnosis CRM30A Send Guardrail for Unsubscribe Links in the Authgnosis CRM31Automated Bounce Handling for Campaign Email32Nurturing Cadence Automation and an Email Send Gate in the Authgnosis CRM33A Hard Stop on Calendar Invites from AI Agents in the CRM34Bounced Campaign Email Now Updates the CRM on Its Own
On this page
Free Revenue Lifecycle Assessment
Connect with Marissa Wright to receive a free Revenue Lifecycle Assessment Report on your own business.
Book a consult →Other Posts