- Microsoft is withdrawing the AI Builder credits that come seeded with Power Platform and Dynamics licences on 1 November 2026, and new customers can no longer buy the capacity add-on. The AI layer planned for the sales process was costed against an entitlement that expires, so it needed re-pricing whatever it ended up being built on.
- The comparison was made on the work the process actually runs, which is drafting and content checking rather than prediction. At current volume the cost gap between the options is small enough that it should not decide anything, so the decision had to rest somewhere else.
- It rested on where the instructions live. A prompt held inside the platform never appears in a diff or a pull request, so nothing detects when it drifts. A prompt held as a file in the repository reviews like the rest of the code.
- Predictive deal scoring stays out of scope. It needs a fitted model and enough closed history to fit one on, which is a data question rather than a model question.
Choosing what runs the AI layer in the CRM sales process
Microsoft is withdrawing the AI Builder credits that come seeded with Power Platform and Dynamics licences on 1 November 2026, and new customers can no longer buy the capacity add-on. The AI layer planned for the sales process was costed against an entitlement that expires, so it needed re-pricing whatever it ended up being built […]
In this series · Part 11 of 22
1Dynamics 365 CRM: API integration + change-control repo2Dynamics 365 CRM: Last Contact Engagement tracking on Accounts3Turning a sales-intelligence export into a clean CRM data model4Dynamics 365 CRM: contacts inherit their company’s website, and emails timestamp by send time5Your SEO health now lives as a dashboard inside the CRM6Contact form duplicate detection now reads the request, not just the address7Marketing list members now show engagement and account fit8Campaign responses now create leads behind a confirmation step9Three CRM automations passed their tests without running the code that had just changed10A signature defect that three mailboxes agreed was not there11Choosing what runs the AI layer in the CRM sales process12Why a corrected email signature kept sending the old one13A read-only CRM endpoint for scoring outside the desktop14Asking whether a partner is involved, instead of inferring it15An email step in the sales process can now be excused, not only sent16The rehearsal that guards every process change had been failing silently17A one to one email from a lead left the engagement record blank18Two local dependencies, and only one was obvious19Filing a generated document to the record automatically20One meeting that served two process steps, recorded as two21A setting that stored correctly, read back correctly, and was never in force22Generating a product catalogue from one canonical file
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