A bounced email leaves a delivery report in the sender's mailbox while the CRM still shows the email as sent, so the next campaign mails the same dead address. Delivery reports now reach the CRM and update the contact without anyone opening them.
- A flow watches the inbox for delivery reports and copies each into the CRM as a received email with no recipients, so nothing it creates can be sent.
- The CRM matches each report to the email it returns by the original message ID, then reads the status code to tell a dead address from a spam block, a full mailbox or a delay.
- A dead address marks the contact Undeliverable and takes it off every nurture list. Spam blocks and other failures change nothing and become a review task.
- Every bounce is listed on the marketing dashboard. Tested end to end on test addresses: a report reaches the CRM and is processed in about 20 seconds.