A published article about our sales process carried a static image of its decision points. That image is now an interactive diagram – and while replacing it, the article's text and its FAQ were re-checked against how the system actually runs.

• Replaced the static picture with an interactive diagram: nine lifecycle stages, every decision gate colour-coded by type, each with a plain-language explanation that appears on hover or tap. Nothing to read in advance – the detail is there when you point at it.
• Made two distinctions visible that a flat image cannot. It marks the handful of gates that are genuinely hard – where a "no" sends the deal back a stage – and it flags the two stages that have no decisions at all, where the process simply acts on its own. That is the whole point of the view: it shows where human judgment is required and where it is not.
• Re-checked the article's wording against the process that is actually deployed and corrected where the two had drifted apart – most importantly the description of how the customer loop restarts, which the live system handles differently than the older text claimed.
• Fixed the same drift in the article's structured FAQ data – the version search engines read – so the public answer now matches the running process rather than contradicting it.
• The diagram is one self-contained file. Updating it later updates every page that embeds it, with no change to the article itself.